Shop 4-in-1 Convertible Bags

Signed in as:

filler@godaddy.com

Account

Return & Exchange Policy

We want you to love your Couteuro purchase.

If for any reason you need to return an item, please review the following policy:

Returns: Accepted within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Customer Responsibility: Return shipping costs are the responsibility of the customer.
Authorization Required: Please wait for a Return Authorization Email with instructions before sending your item back. Unapproved returns will not be accepted.
Exchanges: Only available for defective or damaged items. If your product arrives in less-than-perfect condition, contact us within 3 days of delivery with photos so we can make it right.
Non-Returnable Items: Products showing signs of wear, damage, or alteration cannot be returned or exchanged.

Once your return is received and approved, you’ll be notified by email and refunded to your original payment method, less any shipping charges.

Couteuro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following information to process your order and improve your experience:

Personal details such as your name, email address, billing and shipping addresses, and phone number.
Payment information (processed securely through our third-party payment provider; Couteuro does not store credit card details).
Optional information such as newsletter subscriptions, reviews, or survey responses.
Automatic data such as your IP address, browser type, and site usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, returns, and exchanges.
Communicate order updates, shipping confirmations, and customer support messages.
Send promotional emails if you’ve subscribed (you can unsubscribe at any time).
Improve website performance, design, and user experience.

3. Sharing Your Information

We never sell or rent your personal information.
We only share limited data with trusted third parties who help us operate our business — such as payment processors, shipping carriers, and website analytics providers. These partners are bound by strict data-protection agreements.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and collect anonymous analytics data.
You may disable cookies through your browser settings, but some site functions may be affected.

5. Data Security

We implement appropriate physical, electronic, and managerial measures to protect your data from unauthorized access, alteration, or disclosure. All transactions are processed over secure (SSL) connections.

6. Your Rights

You may:

Request access to, correction of, or deletion of your personal data.
Withdraw consent for email marketing at any time by clicking “unsubscribe.”
Contact us a Couteuro@gmail.com for any privacy-related inquiries.

7. Policy Updates

We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on this page with a revised date.

8. Contact

For questions about this Privacy Policy or how we handle your information, please contact:
Couteuro Customer Care
Couteuro@gmail.com

Return & Exchange Policy

Privacy Policy

This website uses cookies.